Miguel Licero, Author at LinkedIP Blog

Contact Center Tools

Posted by Miguel Licero | Jul 11, 2022 | Contact Centers |

Contact Center Tools The contact center is the central point of contact between an organization...

Posted by Miguel Licero | Jul 9, 2022 | Contact Centers |

A contact center strategy Introduction As the world of customer service evolves, so too must the...

Posted by Miguel Licero | Jul 7, 2022 | Contact Centers |

Remote Contact Center Benefits A remote contact center is a customer service center that allows...

Contact Center As a Service Definition A contact center as a service (CCaaS) is a...

Posted by Miguel Licero | Jul 6, 2022 | Contact Centers |

Contact Center Solution A contact center solution is a multichannel customer contact platform that...