Miguel Licero, Author at LinkedIP Blog

What is Automatic Call Distribution in a Contact Center ?

Automatic Call Distribution Imagine your business getting phone calls and all of them ending up in...

Posted by Miguel Licero | Feb 16, 2022 | Omnichannel |

Buyers on Facebook Today Facebook, with 2740 million users worldwide and according to most recent...

Posted by Miguel Licero | Jan 11, 2022 | Omnichannel |

How an Omnichannel Contact Center works To explain how an omnichannel contact center works, let us...

Posted by Miguel Licero | Dec 10, 2021 | Technology |

What is Contact Center CRM? In short, Contact Center CRM is a term to refer to an omnichannel...

Why Call Analytics Added Performance to Great Bear Automotive When Elias Levy and Pedro Zambrano...